Direct Line Insurance’s Best Toll
This is Direct Line Insurance’s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Direct Line Insurance agent. This phone number is Direct Line Insurance’s Best Phone Number because 882 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 0845 2468822 include Get insurance, Make/Chase a claim, Coverage question, Overcharge/Strange charge, Renew coverage and other customer service issues. Rather than trying to call Direct Line Insurance first, consider describing your issue first from that we may be able to recommend an optimal way to contact them via phone or web. In total, Direct Line Insurance has 2 phone numbers. It’s not always clear what is the best way to talk to Direct Line Insurance representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
Direct Line Car Insurance Quote Comparison
Prices for car insurance can vary significantly depending on factors like your age, the car you drive, where you live and your driving record. Besides getting a quote directly from Direct Line, it’s also useful to check prices elsewhere such as a comparison site to get a broad picture of prices for your profile.
Cheap Car Insurance in Your Area
Quickly compare up to 100 UK insurance providers.
To learn more about typical prices you can read our article about the average cost of car insurance in the UK. For example, the chart below shows average car insurance costs for a sample driver of a Ford Fiesta from dozens of cheap car insurance brands in the UK.
Those looking to save money on a Direct Line policy may be able to take advantage of some of the following discounts:
|10% of customers saved £248|
How Can You Save Money On Direct Line Car Insurance
The first offer an insurer makes isnt necessarily the best theyre able to provide – especially if youre renewing. So before you commit, check what other insurers are offering for comparable cover and ask if your current insurer can better it.
Carefully consider whats optionally included in the quote. You might want the confidence of an all-singing, all-dancing policy – but certain add-ons might not be for you, or could duplicate separate cover you already have.
Where you buy your cover can sometimes make a difference to what youll end up paying, which is why we recommend checking prices through multiple comparison sites as well as trying the companies direct.
Direct Line’s car insurance policy is not available on price comparison websites, but there are other ways to save:
Read Also: Is Travel Insurance A Waste Of Money
Direct Line Motor Insurance Contact Phone Number
The contact number for Direct Line is available directly from their website at no or lower cost
Please ensure you have the bill payers permission before contacting a company on our website.
This website provides hard to find phone numbers as a call connection service, and is not associated with the companies listed.
Direct Line is a well-known insurance company in the United Kingdom. It was the first ever direct car insurance company when it launched in 1985. Initially, they only sold car insurance and customers could only purchase it over the phone. Today Direct Line has over 10,000 employees and more than 10 million customers. They sell a range of insurance products available to buy both online and by phone. This includes insurance for cars, vans, pets, homes, travel, life, and the SELECT Premier insurance package to cover everything under one policy. Direct Line is the UKs top car insurance provider. The mascot of a red telephone on wheels has been around since 1990.
Direct Line Cancellation Fees
Direct Line administration fees are lower than average. Customers who cancel their policy after the 14-day cooling off period will pay a £48.16 cancellation feebut there’s no cancellation fee during the cooling off period . Direct Line also doesn’t charge for mid-term changes like updating your address although you may owe an added premium if your risk profile changes as a result, which is common in the industry. Most UK car insurance brands charge for mid-term changes and many even charge for cancelling during the cooling off period, so Direct Line fees are quite attractive.
|Direct Line Cancellation Charges|
Recommended Reading: How Does Home Insurance Work
Efficient And Terrific Value
I got an online quote from Direct Line for a new Tesla. The quotation was miles better than the best quote on a price comparison site. The online chat agents were great in translating that into a policy and insurance certificate. Helpful and efficientRead more
I got an online quote from Direct Line for a new Tesla. The quotation was miles better than the best quote on a price comparison site. The online chat agents were great in translating that into a policy and insurance certificate. Helpful and efficient
Direct Line Van Insurance Customer Service 0345 301 2882
Direct Line van insurance customer service contact number is . Above Direct Line van insurance phone number is available from Monday to Friday between 8:00 am to 9:00 pm, Saturday from 9:00 am to 5:00 pm, and Sunday between 10:00 am to 5:00 pm to new as well as existing customers. Visit Direct Line van insurance page to learn about the services offered to you. This page has links to online Direct Line van insurance reviews and Direct Line van insurance quote.
Contact Direct Line phone number for
- Business van insurance
- Direct Line Van insurance discount code
- Comprehensive, theft, fire, or third party insurance cover
- Optional extras like breakdown cover, replacement vehicle, or motor legal protection
Direct Line Car Insurance Overall Review
If you want insurance from a top car insurer, Direct Line can be a solid optionit’s the third largest auto insurance company in the UK behind Admiral. Is it just their catchy ads that helped Direct Line become a top insurer, or do their customer service and policy features compare favourably to the competition?
There are many good features on a Direct Line comprehensive car insurance policy, such as windscreen cover, a courtesy car after an insured event that you claim for , recovery of your car and hotel & transportation after an accident if your car is not roadworthy, a long 5-year guarantee on approved repairs, etc. Overall, Direct Line offers good coverage and is rated 5 star by defaqto you can read more about what important features are coveredor notin our section on policy features.
Customers rate Direct Line with a high customer service score on average, but take a look at common customer complaints and the FOS complaint data for Direct Line before you sign up to understand how customers are sometimes underserved.
Direct Line also offers some other interesting features not commonly available elsewhere such as £10 a day until the job is done if their approved repairers can’t fix your damaged car in seven days, up to £70.
Use Our Virtual Assistant To Get Instant Help
Landlord Insurance call us on 0345 604 2292
Lines are open:
Van Insurance call us on 0345 303 1595
Lines are open:
Small Business Insurance call us on 0345 303 1741
Lines are open:
Tradesperson Insurance call us on 0345 303 1703
Lines are open:
If you need emergency assistance, please call our 24/7 emergency helpline:
Landlord, Tradesperson and Small Business Insurance- 0345 266 1950
Van Insurance – 0800 590 590
Don’t Miss: Can You Use Two Different Dental Insurance Plans
Direct Line Car Insurance Existing Claims 0345 600 2136
Direct Line car insurance existing claims contact number is . Remember that this Direct Line existing claims number is available from Monday to Friday between 8:00 am to 6:00 pm, and Saturday between 9:00 am to 5:00 pm.
Enquire about the status of your existing claims to Direct Line on this number. Further, experts available on this number can assist you in providing Direct Line approved repairers list or addresses of the Direct Line approved windscreen repairs and allied service providers.
Read Our Expert Review Of Direct Line’s Car Insurance And Find Out How We Rate Its Policy Against 33 Other Providers
Direct Line has been a market leader for car insurance since being launched by Peter Wood as the first telephone insurance provider in 1985. It floated on the stock market in October 2012.
It’s part of the Direct Line Group, along with Churchill and Privilege, and its policy is underwritten by UK Insurance Ltd.
Cancelling After You Make A Claim
Like most car insurance companies, Direct Line won’t give you any refund on your car insurance if you’ve made a claim. But you’ll still have to pay a cancellation fee.
And if you pay monthly for your car insurance, you’ll need to pay up for the rest of the policy when you cancel. Again, this is standard in insurance.
The same goes for breakdown cover. This is the same with most insurance companies.
Our Pick Of Helpful Car Insurance Questions
Business cover will be included automatically for you and your spouse or partner if you have had a civil partnership ceremony and live at the same address, unless either of you hold one of the following occupations:
- Motor Trade
- Chauffeur working on a hire and reward basis
- Courier/Driver working on a hire and reward basis and/or delivering goods that they or their employer do not own
In these cases the vehicle may only be used for Social, Domestic and Pleasure purposes.
In addition we cannot offer insurance where the vehicle is taken Airside or is used for paid driving tuition or where the policy holder or their spouse/partner is a foreign diplomat with immunity.
For all other occupations the vehicle may be used in connection with your business or those of your spouse, partner or civil partner .
If you require additional drivers to have business use or are uncertain about the type of use you require, please call our Customer Hotline.
If you are an existing customer, your policy documents will confirm which cover applies to the policy.
If you are in doubt about any of the above please contact the Customer Hotline on .
Please note: business cover is required where your occupation requires you or your spouse/partner to travel to more than one permanent place of work. You will need business cover if you or your spouse/partner has more than one occupation.
- Previous insurers name
- Previous insurers policy number
- Your name
- Policy expiry date
- Number of years NCD
You May Like: How Does Ppo Health Insurance Work
Direct Line Car Insurance Accident Recovery Free Number 0800 269 015
The team are out of the office today, but back tomorrow from 9am. In an emergency for home, call 03458785081. Motor 0800269015. ^Dan
Direct Line car insurance accident recovery free number is . This number is available for 24 hours a day and for 365 days a year. Get in touch with the accident recovery support after an accident.
Direct Line car insurance accidents page has information about what you need to do after meeting with an accident. Further, this page has links to multi-car insurance, DrivePlus black box, and options to manage your policy online. Refer to your Direct Line car insurance policy booklet to learn about your role after an accident.
Complaints 0800 051 0140
You are advised to call Direct Line on their freephone contact number 0800 051 0140 if you would like to register a complaint. If you are unhappy with the outcome of a claim, then your call will be put through to a claims advisor, but may have to write to the Financial Ombudsman Service if you are unable to resolve the problem over the phone:
The Financial Ombudsman Service,
You May Like: Does Travel Insurance Cover Wisdom Teeth
What Factors Impact The Price Of My Quote
Your Direct Line car insurance quote is a reflection on how likely you are to make a claim and how expensive that claim could be. It”s based on several different factors relating to you, your car and surroundings.
- Driver age and experienceOn average, experienced drivers are less likely to have an accident compared to newer drivers. However, reported statistics indicate that the risk of being involved in an accident increases after the age of 70, and drivers over 70 and especially over 80 years, are more likely to be at fault when they crash.
- Where you liveSome areas are riskier than others. Accidents are more likely if you live in an area with relatively high traffic levels. The higher numbers of pedestrians in cities can also increase the likelihood of injured parties.
- What you do for workYour job could influence the hours you work, the time you travel and the amount of driving you do.
- Regulatory changesThese are changes made by the Government, such as larger payouts or the removal of legal costs for specific claims.
- Traffic levelsThe level of traffic on UK roads will change over time, influenced by things like the cost of petrol. When overall levels of traffic change, so do overall levels of claim frequency.
- Type of vehicle you driveYour car”s value, engine size and desirability could increase the risk of it being stolen or the cost of it being repaired.
- How far you drive
Other Ways To Contact Direct Line
Unfortunately, Direct Line does not have a public e-mail address for car insurance customers. There is a web chat function on the website if you would prefer to start a live chat during their opening hours. If you use social media, their page is a good place to grab the attention of customer services. You could also get help on Twitter from . If you want to escalate an issue, try to e-mail the CEO at . You can post letters containing complaints or enquiries to the customer services address, or escalate them to the head office address. To find a job with Direct Line, search and apply using the Direct Line Group careers website.
Don’t Miss: Does Health Insurance Cover Therapy
Direct Line Press And Media Travel Insurance Pr Manager Chloe French 0165 183 1715
Direct Line press and media contact number for Chloe French is . She is PR Manager for travel insurance division at Direct Line. Contact Chloe from Monday to Friday between 8:00 am to 6:00 pm, and Saturday between 9:00 am to 5:00 pm on the above direct number. Similarly, view media information online at Direct Line press releases page.
Important Direct Line Insurance Phone Numbers
Online access to your account and 24-hour availability are key factors for many people these days. While customer service is only open during typical business hours , the emergency helpline is open 24 hours a day if you have an accident and need assistance. There’s also an online webchat feature which is open extended hours, on Mon – Fri 8am – 11pm, Saturday 9am – 9pm and Sunday 10am – 9pm. Finally, customers can access their account and make changes through the customer portal.
|Direct Line Insurance Contact Numbers|
|New quotes or general enquiries||0345 246 3761|
Recommended Reading: Can You Insure A Mobile Home
Direct Line Vs Churchill
Lower-cost Churchill is actually a Direct Line brand, so customers benefit from the same customer service and underwriter behind the brand. Churchill not only stands out for competitive prices, but for providing a good set of comprehensive features such as a courtesy car for approved-repairer repairs, windscreen cover and car recovery after an accidentnot surprisingly they’ve been awarded a 5 star defaqto rating. Customer service is open 7 days a week and there’s a live chat feature, if you have questions about your policy or a claim. Relatively good customer ratings are reported, although you may want to see our review to see a summary of some common complaints.
Quick Takeaway: If you want Direct Line to underwrite your policy you may get a lower price from their Churchill brand, which is available from some price comparison websites. The features are less robust on a Churchill policy howeverfor instance you get less coverage for hotel & transport after an accident that leaves you stranded and you’d need to pay extra to get extended courtesy car coverage .
Direct Line Car Insurance Online Quote Help 0345 246 8701
Direct Line Car Insurance number for online quote help is . Use this Direct Line contact number for assistance when you request a quote online. Direct Line customer service opening hours are from Monday to Friday between 8:00 am to 9:00 pm, Saturday from 9:00 am to 5:00 pm, and Sunday between 10:00 am to 5:00 pm. You can enquire about features of the car insurance comprehensive cover policy like
- Onward travel arrangements
- Multi-car insurance
- Black Box insurance
Visit Direct Line car insurance page to learn about services available to you. This page also has various Direct Line car insurance reviews to understand the performance and quality of the services offered at Direct Line.
Read Also: Does Car Insurance Cover Cracked Windshield
Phone Number: 0141 349 0484
Please check with your phone provider if you are unsure about how much a call will cost.
- Keep all your correspondence in one place
- Go straight to the correct contact point within an organisation
- Make use of a series of simple templates to help make raising your complaint as simple and quick as possible
- Receive reminders when you get a response from a company or organisation
- Get an automatic notification when it’s appropriate to escalate your case to the next management level within a company
- Package up and send off the whole history of your complaint to an ombudsman or other regulatory body if necessary