What Can I Claim For
You will have been sent an Insurance Product Information Document that summarises your cover, as well as a longer ‘policy wording’ document, which will list the reasons your insurer might decline your claim.
Most documents will have a ‘cancellation’ section – details on ‘abandonment’ and ‘travel disruption’ will also be helpful.
You should also read your insurer’s ‘Covid cover’ section carefully if it has one, as it may still have exclusions around the pandemic that you don’t anticipate.
Why Travel Insurance Claims Get Delayed
If you file a claim without all the proper documentation or evidence, youll receive a note back from the insurer that the claim cannot be reviewed yet, says Page.
Its important to note that this is not a denial of the claim. You can still submit the documentation thats been requested to have the claim reviewed, says Page.
Its worth underscoring the difference between incomplete claims and denied claims.
Page says the lack of receipts and documentation will result in a claim being considered incomplete, but that claim can later be completed if all requisite documentation is provided.
Another top reason for denial of a travel insurance claim is that the problem simply isnt covered.
For example, if you buy a trip to the Caribbean during hurricane season, make sure your travel insurance policy covers weather. If it doesnt, and you cancel the trip because of a hurricane, you have a cancellation that isnt covered, says Page.
If you want your travel plan to cover Covid-related trip cancellation or medical expenses, make sure you buy a pandemic travel insurance plan.
Review your policy for covered perils or covered reasons so that you understand the scenarios where you can get compensation if a problem comes up. Travel insurance policies cover many common problems that can lead to trip cancellation, but there are always exclusions.
When Will I Know The Amount Of The Claim Payout
This will vary depending on how many and what types of claims you filed. For example, if you filed a claim for injuries you suffered, you’ll know the payout amount once the claim is resolved. If you filed a claim for damage to your vehicle, then the claims representative will either give you an estimate for repairs or a valuation of your vehicle if it’s declared a total loss.
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Having To Cancel Or Come Home Early
If you are looking to claim because you have had to cancel your holiday or come home early it is important that you check that the reason for the claim is covered under the travel insurance policy before submitting your claim form.
Most travel insurance policies will cover cancellation for the following unexpected reasons:
- Death, Injury or Illness of you or your travelling companion
- Death, Injury or Illness of a close relative
- You or a travelling companion being called for jury service
- You or a travelling companion being made redundant
Most travel insurance policies will cover curtailment for the following unexpected reasons:
- You or a travelling companion become ill or sustain an injury on holiday
- The death, injury or illness of a close relative back home
- You or a travelling companion being called for jury service
- News of your home being left uninhabitable
If your reason for making a claim is not mentioned in the policy wording it may be worth calling your travel insurer as they may assess claims on an individual basis, but bear in mind that if you have brought a policy with limited cover and not checked the policy wording prior to making your claim, it may be denied.
Should you have to come home early from your holiday you should either submit a letter from the treating doctor or the travel insurers emergency medical assistance team confirming that it was medically necessary for you to come home early.
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Number Four: Theres A Time Limit For Filing Claims
With these tips in mind, youll have greater success in avoiding claims and if you do have to file a claim you can rest assured that youve done all you can to get your claim approved.
Check with your travel insurance agent to learn more or feel free to contact our sales team at or 800.335.0611.
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Do You Have To Pay An Excess
Yes, for most claims, you will need to pay an excess of between £50 and £100.
These include claims for:
Cancellation, or cutting your holiday short
Lost or stolen possessions
An excess means you will have to pay the first part of any of the above claims. If you are receiving a lump sum, the amount you receive will be minus the excess amount.
For example, if you claim for a cancelled holiday that cost £2,000 and the excess is £100, you will receive £1,900 from your insurer.
You may be given the option of waiving the excess when you buy your policy, but this will mean your cover will cost more.
Check the terms and conditions of your policy carefully as you may be charged a higher excess if you are over a certain age or travelling to a particular destination.
If You Need To File A Claim From Your Travel Insurance Company
Travel insurance offers valuable protection in case something goes wrong with your travel plans. Your policy benefits will vary based on the level of coverage purchased and which company is offering the protection. When evaluating travel insurance providers, learn about their claims process should the worst-case scenario come true.
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Claiming For Medical And Dental Treatment
If you receive medical treatment or emergency dental treatment, then you need to get a medical report confirming the injury, illness or sickness and also the treatment received to support of your claim. Contact your insurer as soon as possible as they may be able to speak to the medical facility to authorise payment. If you make the payment, get a copy of a medical report along with any invoices and receipts.
How Do I Make A Travel Insurance Claim
For most claims, you would pay for expenses and be reimbursed them with a successful claim. The general exception to this is emergency medical treatment in a hospital, where your insurer offers a guarantee of payment so you don’t have out of pocket expenses. When you’re making a claim, make sure you have all the documents required by your insurer, find their claims procedure – typically this is an online form – and then upload your documents. Checking your travel insurers claims page of your policy documents can help you be aware of any rules specific to claiming with them.
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Choice Travel Insurance Buying Guide
Some travel insurance policies internationally may cover COVID-19-related claims. These policies aren’t widely available in Australia yet. Some travel insurers are starting to sell international travel insurance to Australians. However, it may not cover COVID-19-related claims.
Read the CHOICE travel insurance buying guide: COVID-19 edition for more information.
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Does Home Insurance Increase After A Claim
It may or may not affect your payments. If you have a clean record and have not filed within the last five years, it should not affect your renewal.
However your ability to be approved can be impacted when :
- You file for a significant dollar value or submit frequently
- You file for damage that is not covered
- It gets denied
These typically stay on your record for 5 to 7 years and may increase your payments during this time. Even if you switch providers, your record will follow you.
How To Dispute An Insurance Claim Denial
To maximise your chance of success, before we contact your insurer we read through your product disclosure statement to understand exactly what youre covered for. We then articulate we believe there is a claim and what the outcome should be.
We will contact your insurer and let them know you want to dispute their decision on your claim.
You do not have to accept your insurers resolution if it doesnt resolve your problem. We can follow your insurers internal dispute resolution process where they should allocate a person who has the decision-making authority to review your dispute.
If your insurer cant resolve your dispute in house, we can lodge a dispute with the Australian Financial Complaints Authority .
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Travel Warnings Ignorance Is No Defence
A week after a volcanic eruption made world news, Sameer* booked a cheap trip to Bali. He assumed the emergency would be over in a month’s time when he’d be flying. Unfortunately the volcano continued to erupt and Sameer’s flight was cancelled. His insurer declined his claim because the flight and insurance were purchased after DFAT issued travel warnings about the volcanic eruption and after it had been in the news.
What If I Cancelled On Official Advice
Holiday providers should cancel and refund your trip if the government advises against travel, so insurers don’t necessarily need to come into the equation. Sadly, this doesn’t always happen.
Before the pandemic, many travel insurance policies let customers claim for cancellation if the Foreign Commonwealth and Development Office advised against visiting a destination after they had booked their trip. Now, many insurers will not allow claims if government advice has changed due to Covid-19.
It all depends on what level of coronavirus cover your policy has. Check your policy or contact your insurer if you’re unsure.
- Find out more: latest news on insurance and coronavirus
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Get Your Certificate Of Insurance And Emergency Details
If you’re rushed to a hospital, or your wallet is stolen, or your phone breaks, having copies of your important information and phone numbers can be a huge help. We recommend having a soft and a hard of your:
- travel insurance certificate of insurance
- emergency contact details for family or friends back home
- contact information for your bank’s card cancellation line
- medical information such as any medication you’re on
Having this information handy can not only speed up your insurance claim, but could help you get home safer.
Can A Car Accident Increase Your Car Insurance Premium
The fact that you were involved in an accident is likely to negate your no claims discount and could give cause to your insurer to raise your premiums. If you caused the accident then you will almost certainly have to pay the excess and, as a result, your car insurance premium is likely to increase in the future. Read more
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Contact Your Insurer As Soon As Possible
Depending on your policy, there is usually a time limit as to how long you can wait to give written notice about your intention to claim.
Usually, its 30 days, but even then you shouldnt be taking your time. Remember that you may need to get others involved, like the police or your GP, and that will take time.
Theft Of Personal Items
You must contact the police straight away if you have anything stolen. You will typically need a police report within the first 24 hours for you to be able to make a claim.
It can speed up your claim if you have evidence of the items stolen, so make sure you have the receipts or have taken photos of the items before you travel.
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The Property Damage Claimtime Limit Can Also Be Different From The Bodily Injury Claim Time Limit
In the majority of states, the time to file a bodily injury claim and a property damage claim are the same. However, that is not true of every state. In some states, like California, Georgia, Idaho, Illinois, Iowa, Kentucky, Minnesota, Nevada, New Mexico, Oregon, Rhode Island, South Dakota, Tennessee, Virginia, and Wisconsin you will have more time to file your property damage claim than your bodily injury claim. In fact, in Rhode Island you have 10 years to file your property damage claim. However, in a couple states, the time to file a property damage claim is less than the time you have to file a bodily injury claim. This is true in Montana and Utah. Therefore, it is important not to assume that because you have three years to file on your bodily injury claim, you will have the same amount of time to file on your property damage.
This list can help you determine the difference between the statute of limitations for a bodily injury claim and a property damage claim across the country. However, it is always best to consult with an attorney after you have been involved in a crash.
How Do Home Insurance Claims Work
The cost you pay is pooled and used by insurers to payout. When you begin the process, money is taken from the pooled money to cover your payout. You are responsible for paying the deductible amount, and your insurer will pay the remainder of the costs for included perils.
It will help with the cost to replace these items, subject to your limits .
Personal items such as jewelry, art, and collectibles may not be included and you may need an insurance rider to cover them.
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Look Out For Exclusions
Here are some of the most common exclusions that could result in a rejected claim:
Drinking too much: If you are injured whilst under the influence of alcohol your insurance company may reject your claim. Many policies will exclude claims where excessive alcohol consumption is involved, so be careful when drinking on holiday
Not taking ‘reasonable care’: Your insurer will not pay out if it believes you have not taken good care of your possessions. For example, if you leave your bags unattended and they are stolen, you may not be covered
Not getting your vaccinations: Make sure you get any vaccinations that are recommended for your destination. For example, if you contract malaria while on holiday but did not take any anti-malarial medication, your insurer could reject your claim
Home Insurance Claims Advice And Tips
Use these tips to simplify the process :
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Think About Cover Not Just Price
The cheapest deal isnt necessarily the best. Make sure you get the right policy, even if it costs a few pounds more. Otherwise you might not be able to claim when you really need to.
Read the main benefits and features information offered by your provider before you buy. This will make sure you know exactly what youre paying for.
Youll have 14 days after you received your policy details to cancel if you find the policy isnt suitable for you.
When Is The Best Time To Buy Travel Insurance
We suggest you buy a travel insurance plan when you make your first trip payment, like airfare or a cruise. That way you maximize your coverage period in case you need to cancel your trip.
The financially prudent thing to do is to buy insurance when you have money at risk. If you buy nonrefundable airfare, which most travelers do, your money is at risk right away. For cruises and tours, it may not be an issue until cancellation penalties start to kick in. That could be at six months prior to departure.
Later on, you can add coverage to the same plan for your hotel, tours and other pre-paid, non-refundable trip costs. Its best to contact us to add coverage as soon as possible after you make new trip payments to be sure you have coverage for your full trip cost.
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How To Check Your Car Insurance Claim History
If, for some reason, your insurance provider is unable to provide you with any details relating to your claims history, you have an alternative option. CUE Check or the Claims and Underwriting Exchange database is a register of all claims made in the UK relating to home, personal injury, travel and motor insurance.