Wednesday, June 22, 2022

Is Travelers Home Insurance Good

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Travelers Car Insurance Coverage Options And Discounts

Travelers: A Customer Returns
  • Accident forgiveness coverage:
  • Responsible Driver Plan: Every three years, Travelers forgives one accident and one minor violation.
  • Premier Responsible Driver Plan: Same as the Responsible Driver Plan, but also includes a Decreasing Deductible, which reduces your deductible by $50 every six months you go without an accident, up to $500.
  • Premier New Car Replacement: This coverage is a great option for drivers with a new car. If you total your new car in the first five years, youre eligible for a new-car replacement, plus a lower glass deductible.
  • Loan or lease gap insurance:Covers the gap between what you owe on a loan or lease and the cars value if you get in an accident.
  • Ridesharing: Drivers for Lyft and Uber can buy auto insurance through Travelers. Only available in Colorado and Illinois.
  • Rental car:Rental car reimbursement if youre in a covered accident and cant use your car for more than 24 hours.
  • Roadside assistance: Help available if you break down.
  • Comprehensive and collision coverage: These two coverages together can help cover damage costs if theft, vandalism or an accident damages your car.
  • Liability coverage: Coverage if you damage someone elses vehicle. Could also provide coverage for their medical bills if needed.
  • Personal injury: Covers medical expenses relating to an accident regardless of who is at fault.
  • Medical payments: Pays covered medical bills for either yourself or a passenger if youre in an accident.
  • Travelers Insurance: Reviews Coverage And Cost

    Travelers is a well-regarded company with a long history, but Travelers auto insurance might not be right for every driver. In this article, we at the Home Media reviews team will look at Travelers insurance reviews from customers, discounts and coverage to help you decide if you should get car insurance from the company.

    When shopping for insurance, it can be difficult to tell which provider is right for you and your vehicle. We recommend getting quotes from several of the industrys best car insurance companies before making a decision.

    Compare car insurance quotes

    Travelers Home Insurance Reviews

    Travelers Insurance is accredited by the Better Business Bureau and holds an A+ rating from the organization. However, customers give Travelers just over 1 out of 5 stars. Heres what some real customers had to say about their experience with Travelers insurance.

    Dc22 said:

    Very satisfied. My agent, Scott, was great to work with. He got me a new roof for my house that was damaged from a hailstorm a few years back. Even got me new gutters and window screens, which I didnt even ask for. And it was all completely covered. He was thorough in his inspection, and laid everything out in a way that was easy to understand. Highly recommend it to anyone looking for new insurance.

    Derek W. said:

    I wouldnt recommend Travelers Insurance to anyone. Recently had hail damage to my house and filed a claim. They wont approve anything to bring the roof back to existing condition. Been going back and forth with them for two months with this claim. This is exhausting and ridiculous. I wont ever be going back with Travelers again.

    Accurate as of October 11, 2021

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    Other Factors That Affect Travelers Insurance Cost

    We always recommend getting quotes from multiple providers before making a decision because insurers use a variety of factors to calculate individual rates. These factors go beyond the state where you live, including the following:

    • Coverage options: You can save money by only getting the state minimum required coverage. But such limited coverage can put you at financial risk. Additional coverage costs more but offers more protection.
    • Coverage limits: When you raise the maximum amount your insurer will pay out following an accident, your premiums go up too.
    • Driving history: Your driving record plays a large role in your insurance premiums. Drivers with a recent at-fault accident or traffic violation will pay higher rates for insurance.
    • Age: Young drivers and especially teen drivers pay much higher premiums than middle-aged drivers. Senior drivers also tend to pay higher rates.
    • Location: Even within the same state, drivers from different ZIP codes will get different rates. Thats because insurance providers tend to charge more to drivers in urban areas than those in rural areas.

    Travelers Homeowners Insurance: Quality Of Product

    Is Travelers Home Insurance Good
    • Very strong financials
    • Customer service may need focus

    Travelers has good basic cover with decent add-ons, all supported by a clean and user friendly website. Despite these features, its JD Power survey scores never rise above average.

    Customer service is clearly an issue, with the company doing particularly poorly on policy offerings and billing. Agents may need to spend more time with customers to ensure they have the coverage they need and understand how the billing process works, and are aware of any discounts to which they are entitled.

    Travelers does better on price and interaction, though only attaining about average ratings in both. Slightly worryingly, the overall customer satisfaction rating has not improved from 2018, when it was also two out of five. The company has improved marginally in one or two of the individual categories.

    Nevertheless, it can at least boast some serious financial strength, with an A++ rating from A.M. Best. Of the firms weve reviewed only State Farm can match this rating, which means the companys ability to pay out on claims is not in any doubt.

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    Travelers Insurance Pricing And Discounts

    In general, Travelers auto insurance pricing is slightly cheaper than average compared to competitors. Our rate estimates show that the average cost of an annual full coverage policy from Travelers is $1,617. This is for a 35-year-old driver with a good driving record and good credit. The national average for the same driver profile is $1,732.

    The table below includes annual rate estimates for several states where Travelers auto insurance is available.



    *Travelers auto insurance cost information not available for all states.

    To give you an idea of how Travelers auto insurance rates compare with those of other leading providers, the table below highlights the average annual cost of a full coverage policy from some of the top insurers.

    Car Insurance Provider



    Your rates will vary based on many factors that impact car insurance costs. Teens and young people under the age of 25 tend to pay the most for car insurance because of the correlation between insurance claims and age. Married people tend to make fewer claims, so they usually pay less. People living in urban areas typically pay more because accidents and theft are more frequent.

    Travelers Car Insurance Bundling Discounts For Cheaper Insurance

    Travelers offers multiple bundling options that may bring your premium costs down. If you are a homeowner, you could bundle your car and home policies and save up to 10% on your auto insurance. You could also save when you buy auto and renters insurance together. To find out how much you might save by purchasing multiple policies through Travelers, you may use Travelers online quote portal to get a quote for car and home insurance bundles or speak directly with an agent.

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    Auto Insurance Buying Guide

    Before you compare car insurance companies, youll need to collect some basic information. This includes the driving history of everyone who will be on the policy, as well as facts about your car, such as safety features and annual mileage driven. Youll also want to determine which types of coverage you need. For example, do you want only the bare minimum insurance that your state requires, or do you need more extensive coverage, such as gap insurance or rideshare coverage? Check that each company youre considering has the options you want.

    When comparing rates among insurers, make sure each is offering the same coverage limits and deductibles. You may not want to make your decision based on price alone. Look at how many consumer complaints each company has, as a high number of complaints could be a red flag about the quality of service you’ll receive.

    Depending on which company you choose, you may be able to buy insurance online, over the phone or through an agent. For more guidance, see how to get car insurance.

    State Farm: Best For Students

    Travelers: Compassionate Service Welcome

    State Farm has the largest market share in the auto insurance industry and is well known for its low car insurance rates and very quick claim payouts. After conducting our research, we ranked it the best auto insurance provider for students and one of the best for teens, largely due to its Steer Clear program, which helps drivers under 25 save on car insurance costs.

    To learn more, read our full State Farm auto insurance review.

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    Available Discounts On Travelers’ Home Insurance Coverage

    Travelers has a number of discounts available for home insurance customers. Some are what you would expect, such as the multi-policy discount, while some are a nice surprise, such as the green home discount.

    • Type of DiscountDescription
    • Multi-policy discountBundle your home insurance with another policy from Travelers and you will be eligible for up to 15 percent in savings.
    • Home buyer discountIf you bought your house in the last 12 months, you may be eligible for extra savings.
    • Loss-free discountIf you have a claims-free record, you are eligible for this discount.
    • Green home discountIf your house is certified by the Leadership Energy & Environmental Design organization, you could save up to 5 percent.
    • Protective device discountSmoke detectors, sprinkler systems, and security systems are worth a discount, and so are smart home technology systems that alert customers to potential dangers.

    Complaints And Customer Satisfaction

    Travelers had fewer than the expected number of complaints to state regulators for auto insurance relative to its size, according to three years worth of data from the National Association of Insurance Commissioners.

    According to recent J.D. Power studies, Travelers ranks below average in customer satisfaction scores for auto insurance.

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    Optional Coverage To Add On To Your Home Insurance Policy

    Optional extensions allow you to tailor your insurance coverage to your own personal needs:

    • Sewer back-up and surface water coverage
    • Earthquake coverage
    • Home business coverage

    Check out our Home Insurance FAQs

    Your dwelling coverage is the estimated cost to rebuild your house in the event of a loss. This number can be different from the market value of your home. Your broker can help you determine an appropriate level of coverage for your insurance needs.

    High-value items, such as jewellery, collectibles and fine arts, may be best protected under an additional policy. Your homeowner policy has limitations on coverage for some types of personal property items. Check those limits under your policy to determine if you have items that need additional protection here.

    Your homeowners premium is based on the estimated cost to rebuild your home and the type of coverages you have chosen to insure. It’s also affected by your deductible. A higher deductible can mean a lower premium. Additional extensions and applicable discounts also affect your premium.

    You have flexibility with how you pay your insurance premium. You can make an annual payment, 3 payments or 12 monthly payments. We accept payments through online banking, cheque or credit card . Learn more about our payment options here.

    Electronics are covered under the personal property coverage in your homeowners policy and are subject to policy limits.

    States Where Travelers Premiums Are Cheapest And Most Expensive

    Is Travelers Home Insurance Good

    With over 150 years of experience in providing auto insurance and local agents around the U.S., Travelers is recognized by third-party agencies like J.D. Power and AM Best. In terms of customer satisfaction, Travelers is especially high performing in certain regions, like New York, where it earned a score of 861 out of 1,000 points in the 2021 J.D. Power Auto Insurance Study. In other regions like the Mid-Atlantic and Florida, Travelers earned a score just under industry average. For claims satisfaction, the company earned a less competitive score with 861 out of 1,000 points, though its AM Best financial strength rating of A+ may help offer more confidence in its claim payout ability.

    Although Travelers customer satisfaction scores vary across different regions, the auto insurance provider helps make customers insurance experience convenient with its digital management options. Customers can easily navigate around Travelers user-friendly web page and may even manage claims and bill payments through their account online or mobile app.


    • Provides extensive coverage options, such as gap insurance, and rental coverage
    • Accident forgiveness and minor violation forgiveness offered for drivers concerned about premium increases following a first incident
    • Umbrella insurance offered for auto, home and boat
    • Responsible driver savings

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    How Satisfied Are Travelers Customers

    Travelers reviews from consumers show that the company responds quickly. In addition, the communication between customers and customer service is good. However, some consumers rate Travelers below average in most regions for customer satisfaction.

    TravelersNational Association of Insurance Commissioners rating for 2020 was 0.43, which means that the company gets almost two times fewer customer complaints than average.

    What Is The Financial Strength Rating Of Travelers Home Insurance

    The financial strength rating of an insurance company scores its ability to pay contracts and policies. Each agency has its own standards and rating scale and a company’s rating can change any day. It’s a good idea to check the financial rating of an insurance company before you purchase a policy. There are five main rating agencies. SuperMoney’s financial strength rating is based, among other factors, on the average score from available ratings.

    Travelers Home Insurance scores an A+ financial strength rating, SuperMoney’s highest available rating.

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    State Farm: Best For Student Drivers

    We rate State Farm at 95 percent overall. The company has an A- rating from the BBB and an A++ financial strength rating from AM Best, which are the highest possible scores a company can get. In the J.D. Power 2020 U.S. Auto Insurance Satisfaction StudySM, State Farm ranked highest for customer satisfaction in the Mid-Atlantic and New York regions.

    The insurer offers all standard coverages and a variety of money-saving opportunities, including discounts and programs such as Drive Safe & Save and Steer Clear®, which track good driving habits and reward you with money off your policy.

    To see if this provider could be right for you, read our full review of State Farm auto insurance.

    Negative Travelers Insurance Reviews

    Understanding Your Home Insurance Policy

    The companys negative reviews tend to focus on issues with claims from denial of coverage to unresponsive customer service representatives. Unhappy customers mention the claims process taking much longer than expected, with one policyholder waiting 15 days just to learn their claim was denied. Some negative Travelers insurance reviews also discuss issues with billing and rate increases.

    Our team reached out to Travelers for a comment on its negative reviews but did not receive a response.

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    How Will A Travelers Car Insurance Policy Benefit Me

    As one of the leaders in the insurance policy market, Travelers offers very affordable prices to its customers. Because the company has been around for a long time and its financial strength is excellent, you can save money on your annual car insurance premium.

    On the other hand, there are some complaints about unpaid and denied claims, which may lower the trust in this company. Still, most insurers get reviews from unsatisfied customers and those with denied claims.

    Keep that in mind when selecting the right company for you. Before deciding if its good for you or not, shop around for different quotes.

    Travelers Vs Liberty Mutual

    While evaluating Travelers against Liberty Mutual, we liked that both companies have extensive discounts for their customers. However, Liberty Mutual offers unique discounts such as paperless statements and also offers insurance-to-value. Both companies offer optional coverages that could allow policyholders to customize their coverage and Liberty Mutual is one of our top picks for the best homeowner insurance companies.

    Travelers edges out Liberty Mutual when it comes to customer service. The two companies J.D. Power scores are nearly identical, but the NAIC complaint index tells a much different story: Travelers has very few complaints, while Liberty has more than four times the national average number of complaints for its homeowners insurance. Travelers also has more financial stability than Liberty Mutual, with Travelers earning an A++ from AM Best, compared to Libertys A.

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    Travelers Standard Home Insurance Coverage Plan

    Travelers standard home insurance policies cover the following:

    Dwelling Coverage

    This portion of your standard coverage will pay to repair or rebuild your home if its damaged by certain covered losses, which include fire, some types of severe weather, theft, and vandalism. For example, if a fire destroys your roof, Travelers will pay to have the shingles and any other damaged areas repaired.

    Other Structures Coverage

    In addition to the physical structure of your home, qualifying items on your property are also protected, such as fences, sheds, and detached garages. In the event of a covered loss, you may be able to have the qualifying item or structure replaced or repaired.

    Personal Property Coverage

    For qualifying personal items, such as appliances, electronics, and furniture, you will receive the actual cash value. Certain items may fall under special limits of liability.

    Loss-of-Use Coverage

    Homeowners who need to move out of their home temporarilyperhaps because it is deemed uninhabitable or local authorities restrict you from being in it or the neighborhoodwill receive additional living expenses. Lets say your home has been damaged by fire, and contractors must complete major structural repairs before the home is deemed habitable. In this case, Travelers insurance will pay for expenses such as hotel stays, food costs above the usual amount you pay, and any relevant transportation costs.

    Personal Liability Protection

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